Auto reply in freshdesk mail
In Freshdesk, you can set up an auto-reply to send a pre-defined response to customers who send emails to your support email address. Here's how:
Step 1: Enable Auto-Reply
- Log in to your Freshdesk account and go to the "Settings" icon (looks like a gear) in the top right corner.
- Click on "Email" from the dropdown menu.
- Scroll down to the "Auto-Reply" section and toggle the switch to "Enable Auto-Reply".
Step 2: Set up the Auto-Reply
- In the "Auto-Reply" section, click on the "Add Auto-Reply" button.
- Enter the subject and body of the auto-reply message. You can use placeholders like
{name},{email},{issue}, etc. to personalize the message. - Choose the auto-reply trigger: You can set the auto-reply to trigger based on the following conditions:
- "New email received": Send an auto-reply to every new email received.
- "New issue created": Send an auto-reply only when a new issue is created.
- "Issue updated": Send an auto-reply only when an issue is updated.
- Set the auto-reply delay: You can set a delay (in minutes) before the auto-reply is sent.
- Click "Save" to save the auto-reply settings.
Example Auto-Reply Message
Here's an example auto-reply message:
"Thank you for reaching out to us! We'll get back to you as soon as possible. Please note that our support team is available from [insert time] to [insert time] on [insert days]. If your issue is urgent, please contact us at [insert phone number]."
Tips and Variations
- You can set up multiple auto-replies for different triggers or conditions.
- Use Freshdesk's built-in placeholders to personalize the auto-reply message.
- You can also use custom placeholders by creating a custom field in your Freshdesk account.
- Consider setting up an auto-reply for common issues or FAQs to reduce the volume of incoming emails.
- Make sure to test your auto-reply settings to ensure they work as expected.
By setting up an auto-reply in Freshdesk, you can provide a quick and helpful response to customers, reducing the time it takes to respond to their queries and improving their overall experience.