Avast mail shield and web shield non functional

Frustrating!

Avast Mail Shield and Web Shield are two essential components of Avast Antivirus that help protect your computer from malware, phishing, and other online threats. If they're not functioning properly, it's essential to troubleshoot the issue to ensure your online safety.

Here are some steps to help you troubleshoot and potentially resolve the issue:

Step 1: Restart your computer

Sometimes, a simple reboot can resolve the issue. Restart your computer and see if the shields are functioning properly after the restart.

Step 2: Check Avast settings

  1. Open Avast Antivirus and navigate to the "Settings" or "General" tab.
  2. Look for the "Shields" or "Protection" section.
  3. Ensure that the "Mail Shield" and "Web Shield" are enabled. If they're disabled, toggle the switch to enable them.
  4. Check if there are any specific settings or rules that might be blocking the shields from functioning properly.

Step 3: Update Avast

  1. Open Avast Antivirus and navigate to the "Settings" or "General" tab.
  2. Click on "Update" or "Check for updates".
  3. If an update is available, install it and restart your computer.

Step 4: Disable and re-enable the shields

  1. Open Avast Antivirus and navigate to the "Settings" or "General" tab.
  2. Look for the "Shields" or "Protection" section.
  3. Disable both the "Mail Shield" and "Web Shield".
  4. Wait for 10-15 seconds.
  5. Enable both shields again.

Step 5: Run a virus scan

  1. Open Avast Antivirus and navigate to the "Scan" or "Virus Scan" tab.
  2. Run a full scan of your computer to detect and remove any malware that might be interfering with the shields.

Step 6: Check for conflicts with other software

  1. Check if there are any other antivirus or security software installed on your computer.
  2. If you have multiple antivirus programs installed, try uninstalling or disabling them temporarily to see if they're causing conflicts with Avast.

Step 7: Contact Avast support

If none of the above steps resolve the issue, you can contact Avast support for further assistance. They may be able to help you troubleshoot the problem or provide additional guidance.

Remember to always keep your Avast Antivirus software up to date to ensure you have the latest protection against malware and other online threats.