Avast premium security mail shield not working emails missing

Frustrating issue!

Avast Premium Security's Mail Shield is designed to protect your email accounts from spam, phishing, and malware. If it's not working as expected, you might be missing important emails or receiving unwanted ones. Let's troubleshoot the issue together:

Check the Avast settings:

  1. Open Avast Premium Security and navigate to the "Protection" tab.
  2. Click on "Mail Shield" and ensure it's enabled.
  3. Check the "Scan incoming emails" and "Scan outgoing emails" options are selected.
  4. Make sure the "Block suspicious emails" option is enabled.

Verify your email account settings:

  1. Check your email account settings to ensure Avast is authorized to access your account.
  2. Log in to your email account and check the "Settings" or "Options" section.
  3. Look for the "Security" or "Account" settings and ensure Avast is listed as an authorized app or device.

Check for conflicts with other antivirus software:

  1. If you have multiple antivirus software installed, try disabling them temporarily to see if Avast Mail Shield starts working again.
  2. If you're using a third-party email client, try using the default email client provided by your email service provider.

Update Avast and your email client:

  1. Ensure Avast is updated to the latest version.
  2. Check for updates to your email client and update it if necessary.

Reset Avast Mail Shield:

  1. Open Avast Premium Security and navigate to the "Settings" tab.
  2. Click on "Reset" and select "Reset Mail Shield settings" to restore the default settings.

Contact Avast support:

If none of the above steps resolve the issue, you can contact Avast support for further assistance. They may be able to help you troubleshoot the problem or provide additional guidance.

Additional tips:

I hope these steps help you resolve the issue with Avast Premium Security's Mail Shield. If you have any further questions or concerns, feel free to ask!