Avast web/mail shield root certificate error

A pesky issue!

The "Root Certificate Error" with Avast Web Shield and Mail Shield is a common problem that can occur when the root certificate used by Avast is not trusted by your operating system or browser. Here are some possible solutions to help you resolve the issue:

Solution 1: Update Avast

1. Open Avast and go to the "Settings" (or "Preferences" on Mac).
2. Click on "Components" (or "Components" on Mac).
3. Look for "Web Shield" and "Mail Shield" and make sure they are enabled.
4. Click on "Update" to check for any available updates.
5. If an update is available, install it and restart your browser.

Solution 2: Trust the Avast Root Certificate

1. Open your browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge) and navigate to the Avast website.
2. Click on the "Trust" button next to the Avast root certificate (usually named "Avast Root Certificate" or "Avast Root CA").
3. Confirm that you want to trust the certificate.
4. Restart your browser.

Solution 3: Disable and Re-enable Web Shield and Mail Shield

1. Open Avast and go to the "Settings" (or "Preferences" on Mac).
2. Click on "Components" (or "Components" on Mac).
3. Look for "Web Shield" and "Mail Shield" and toggle them off.
4. Wait for 10-15 seconds.
5. Toggle them back on.
6. Restart your browser.

Solution 4: Reset Avast Settings

1. Open Avast and go to the "Settings" (or "Preferences" on Mac).
2. Click on "Reset" (or "Reset" on Mac).
3. Confirm that you want to reset Avast settings to their default values.
4. Restart your browser.

Solution 5: Reinstall Avast

1. Uninstall Avast from your system.
2. Restart your system.
3. Download and reinstall Avast from the official website.
4. Follow the installation instructions and ensure that you enable Web Shield and Mail Shield during the installation process.

If none of these solutions work, you may want to try resetting your browser's settings or seeking further assistance from Avast's support team.