Avast web mail shield root untrusted

The infamous "Root Untrusted" error in Avast's Web Mail Shield!

This error typically occurs when Avast's Web Mail Shield is unable to verify the SSL/TLS certificate of a website, which is a crucial step in ensuring the security of your online transactions. Here are some possible reasons and solutions to help you resolve the issue:

Reasons:

  1. Certificate issues: The website's SSL/TLS certificate may be expired, invalid, or not properly configured.
  2. Intermediate certificate missing: The website's SSL/TLS certificate may be missing an intermediate certificate, which is required for proper verification.
  3. Root certificate not trusted: Avast's root certificate list may not include the root certificate of the website's SSL/TLS certificate.

Solutions:

  1. Check the website's SSL/TLS certificate: Visit the website's SSL/TLS certificate page (usually accessible by clicking on the lock icon in your browser's address bar) and verify that the certificate is valid and not expired.
  2. Update Avast's root certificate list: Avast periodically updates its root certificate list. Try updating Avast to the latest version to see if this resolves the issue.
  3. Add the website's SSL/TLS certificate to Avast's trusted list: You can try adding the website's SSL/TLS certificate to Avast's trusted list. To do this:
    • Open Avast and go to Settings (or Preferences, depending on your operating system).
    • Click on "Web Shield" or "Web Mail Shield".
    • Click on "Advanced" or "Customize".
    • Look for the "Trusted Certificates" or "Certificate Exceptions" section.
    • Click on "Add" or "Import" and select the website's SSL/TLS certificate file (usually in PEM format).
  4. Disable Avast's Web Mail Shield: If none of the above solutions work, you can try disabling Avast's Web Mail Shield temporarily to see if it resolves the issue. To do this:
    • Open Avast and go to Settings (or Preferences, depending on your operating system).
    • Click on "Web Shield" or "Web Mail Shield".
    • Toggle the switch to disable the Web Mail Shield.

If none of these solutions work, you may want to contact Avast's support team for further assistance.