Axis bank complaint for fraud mails

Here's a sample complaint email for Axis Bank regarding fraudulent activities:

Subject: Fraudulent Activity on my Axis Bank Account

Dear Axis Bank Customer Service Team,

I am writing to report a suspected fraudulent activity on my Axis Bank account. I have been a loyal customer of the bank for [X] years and have always been satisfied with the services provided. However, I recently discovered that my account has been compromised and I believe it is due to fraudulent activities.

Here are the details of the incident:

• Account Number: [Your Account Number]
• Account Type: [Savings/Current/Other]
• Date of Incident: [Date of the incident]
• Description of the Incident: I received an email from Axis Bank stating that my account has been debited for [amount] on [date]. I did not make any transactions on that date and I am not aware of any authorized transactions. I suspect that someone has gained unauthorized access to my account and made fraudulent transactions.

I have reviewed my account statements and I did not make any transactions on the date mentioned in the email. I have also checked my account activity online and I did not see any transactions that I did not authorize. I believe that this is a case of identity theft or account hacking.

I request you to investigate this matter and take immediate action to rectify the situation. I would like to request the following:

• A thorough investigation into the incident and identification of the person responsible for the fraudulent activity.
• A reversal of the unauthorized transactions made from my account.
• A refund of any amounts that may have been debited from my account without my consent.
• A review of my account security measures to prevent such incidents in the future.

I have attached a copy of my account statement and the email I received from Axis Bank. I would appreciate it if you could look into this matter urgently and keep me updated on the progress.

I can be reached at [Your Contact Number] or [Your Email Address] if you need to contact me.

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name]

Attachments:

• Account Statement
• Email from Axis Bank

Additional Tips:

• Make sure to keep a record of all your transactions and account activity.
• Monitor your account regularly for any suspicious activity.
• Report any suspicious activity to the bank immediately.
• Keep your account login credentials and personal information secure.
• Consider enabling two-factor authentication (2FA) on your account to add an extra layer of security.

Remember to keep a polite and professional tone in your email, and provide as much detail as possible to help the bank investigate the incident.