Axis bank transaction dispute mail

Here is a sample email that Axis Bank may send to a customer regarding a transaction dispute:

Subject: Dispute Resolution for Transaction on [Date]

Dear [Customer Name],

Re: Dispute Resolution for Transaction on [Date]

We have received a dispute notification from you regarding the transaction on [Date] with the following details:

We have reviewed the transaction and found that it was processed on [Date] at [Time] for the amount of [Amount]. The transaction was initiated by [Merchant Name] and was authorized by you.

However, we understand that you have disputed this transaction and have requested us to investigate the matter. We have conducted a thorough investigation and have found that the transaction was processed in accordance with our standard operating procedures.

As per our investigation, the transaction was valid and was processed with your consent. However, we understand that you may have concerns regarding the transaction and we are willing to work with you to resolve the issue.

To resolve this dispute, we request you to provide us with the following information:

Once we receive the required information, we will review the matter again and take necessary action to resolve the dispute. If the dispute is found to be valid, we will reverse the transaction and credit the amount back to your account.

Please note that if the dispute is found to be invalid, we may require you to pay the disputed amount. However, we will work with you to resolve the issue and find a mutually acceptable solution.

If you have any questions or concerns regarding this matter, please do not hesitate to contact us. You can reach us at [Contact Number] or [Email ID].

Thank you for bringing this matter to our attention.

Sincerely,

[Your Name] Axis Bank Customer Service Team

Please note that this is just a sample email and the actual email sent by Axis Bank may vary depending on the specific circumstances of the dispute.