Back up of mail at canadian customs

A common concern for travelers!

If you're experiencing issues with your mail being held at Canadian customs, here are some steps you can take to resolve the situation:

  1. Contact Canada Post: Reach out to Canada Post's customer service department to report the issue. They can help you track your package and provide information on why it's being held.
  2. Check the Canada Border Services Agency (CBSA) website: Visit the CBSA website to see if your package is listed as being held. You can search for your package using the tracking number.
  3. Provide additional information: If your package is being held, you may need to provide additional information to the CBSA, such as a detailed description of the contents, the purpose of the shipment, and the recipient's contact information.
  4. Pay any applicable duties and taxes: If your package is being held due to unpaid duties or taxes, you'll need to pay these amounts before the package can be released.
  5. Contact the sender: If the issue is with the sender, you may want to contact them to see if they can provide additional information or resolve the issue.
  6. File a complaint: If you're not satisfied with the service you received from Canada Post or the CBSA, you can file a complaint with the Canadian Transportation Agency.

Some common reasons why mail may be held at Canadian customs include:

To avoid issues with your mail being held at Canadian customs, make sure to: