Bassett crib recall email
Here is a sample email that you could use to notify customers about a Bassett crib recall:
Subject: Important Recall Notice: Bassett Crib Safety Alert
Dear [Customer Name],
We are writing to inform you that Bassett has issued a recall of certain models of our cribs due to a potential safety hazard. We want to assure you that the safety and well-being of our customers and their families is our top priority, and we are taking immediate action to address this issue.
The affected cribs were sold between [start date] and [end date] and have the following model numbers: [list model numbers]. These cribs may have a faulty design that could cause the mattress support to collapse, posing a risk of injury or entrapment to children.
If you own one of these cribs, please stop using it immediately and follow these steps:
- Check your crib's model number to see if it is affected by the recall. You can find the model number on the manufacturer's label or on the packaging.
- Contact us at [phone number] or [email address] to request a free repair kit or a full refund, depending on the condition of your crib.
- Do not attempt to repair the crib yourself, as this could make the situation worse.
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. We are committed to providing safe and reliable products, and we will do everything in our power to ensure that our customers are protected.
If you have any questions or concerns, please do not hesitate to contact us. We are here to help.
Thank you for your cooperation and understanding.
Sincerely,
[Your Name] Bassett Customer Service
Note: This is just a sample email and you should modify it to fit your specific needs and circumstances. It's also a good idea to include any relevant details, such as the reason for the recall, the steps customers can take to resolve the issue, and any contact information for customers to reach out to with questions or concerns.