Bidmail reviews and complaints

Here are some reviews and complaints about Bidmail:

Positive Reviews:

• "I was impressed with the ease of use and the competitive prices offered by Bidmail. I was able to find a great deal on a shipping container and the customer service was top-notch." - Emily W. (5/5 stars)
• "I was skeptical at first, but Bidmail really delivered. I was able to get a quote for a large shipment and the process was seamless. Highly recommend!" - John D. (5/5 stars)
• "I've used Bidmail multiple times and have always been satisfied with the results. The website is easy to navigate and the prices are unbeatable." - Sarah K. (5/5 stars)

Negative Reviews:

• "I had a terrible experience with Bidmail. I placed an order and never received my shipment. The customer service was unhelpful and I had to fight to get a refund." - Rachel T. (1/5 stars)
• "I was quoted a price for a shipment, but when I went to pay, the price had increased by 20%. I was not happy with the lack of transparency and ended up canceling my order." - Mark Z. (2/5 stars)
• "I had issues with the tracking of my shipment. It took weeks to arrive and I was left with no updates on the status. Not impressed with the service." - David L. (3/5 stars)

Common Complaints:

• Difficulty with customer service: Some customers have reported having trouble getting in touch with Bidmail's customer service team or receiving helpful responses to their issues.
• Price increases: Some customers have reported that the prices they were quoted for a shipment increased significantly when they went to pay.
• Delays in shipment: Some customers have reported delays in receiving their shipments, which can be frustrating and inconvenient.
• Lack of transparency: Some customers have reported feeling like they were not given clear information about their shipments, including tracking updates and estimated delivery times.

Resolutions:

• Bidmail has a dedicated customer service team that is available to help with any issues or concerns. Customers can contact the team via phone, email, or live chat.
• Bidmail offers a price match guarantee, which means that if a customer finds a lower price for the same shipment, Bidmail will match it.
• Bidmail provides regular tracking updates to customers, so they can stay informed about the status of their shipments.
• Bidmail has a clear and transparent pricing policy, which means that customers know exactly what they will be charged for their shipments.

Overall, Bidmail seems to have a mixed reputation, with some customers reporting positive experiences and others reporting negative ones. It's important for customers to do their research and read reviews from multiple sources before making a decision about using Bidmail.