Big basket grievance redressal mail id
Here are the Big Basket grievance redressal email IDs and contact details:
Email IDs:
- Customer Support: [email protected]
- Grievance Redressal: [email protected]
Phone Numbers:
- Customer Support: 080-6723 6723 (Monday to Saturday, 9:00 AM to 6:00 PM)
- Grievance Redressal: 080-6723 6723 (Monday to Saturday, 9:00 AM to 6:00 PM)
Address:
Big Basket Retail Pvt. Ltd.
12, 1st Floor, 1st Main Road,
BTM Layout, 2nd Stage, Bangalore - 560076, Karnataka, India
Social Media:
You can also reach out to Big Basket through their social media channels:
- Facebook: @bigbasket
- Twitter: @bigbasket
- Instagram: @bigbasket
Grievance Redressal Process:
If you have a grievance or issue with your Big Basket order, you can follow these steps:
- Contact the customer support team through phone or email.
- Provide detailed information about your issue, including your order number, product details, and any relevant photos or videos.
- The customer support team will investigate your issue and respond to you within 24-48 hours.
- If your issue is not resolved to your satisfaction, you can escalate it to the grievance redressal team.
- The grievance redressal team will investigate your issue and respond to you within 48-72 hours.
Remember to keep a record of your communication with Big Basket, including dates, times, and details of your conversations. This can help resolve any issues more efficiently.