Big basket grievance redressal mail id

Here are the Big Basket grievance redressal email IDs and contact details:

Email IDs:

  1. Customer Support: [email protected]
  2. Grievance Redressal: [email protected]

Phone Numbers:

  1. Customer Support: 080-6723 6723 (Monday to Saturday, 9:00 AM to 6:00 PM)
  2. Grievance Redressal: 080-6723 6723 (Monday to Saturday, 9:00 AM to 6:00 PM)

Address:

Big Basket Retail Pvt. Ltd.

12, 1st Floor, 1st Main Road,

BTM Layout, 2nd Stage, Bangalore - 560076, Karnataka, India

Social Media:

You can also reach out to Big Basket through their social media channels:

  1. Facebook: @bigbasket
  2. Twitter: @bigbasket
  3. Instagram: @bigbasket

Grievance Redressal Process:

If you have a grievance or issue with your Big Basket order, you can follow these steps:

  1. Contact the customer support team through phone or email.
  2. Provide detailed information about your issue, including your order number, product details, and any relevant photos or videos.
  3. The customer support team will investigate your issue and respond to you within 24-48 hours.
  4. If your issue is not resolved to your satisfaction, you can escalate it to the grievance redressal team.
  5. The grievance redressal team will investigate your issue and respond to you within 48-72 hours.

Remember to keep a record of your communication with Big Basket, including dates, times, and details of your conversations. This can help resolve any issues more efficiently.