Bigpond email not syncing on windows mail

Frustrating! Don't worry, I'm here to help you troubleshoot the issue with your BigPond email not syncing on Windows Mail.

Here are some steps to help you resolve the problem:

  1. Check your internet connection: Ensure your internet connection is stable and working properly. Restart your router and modem if necessary.
  2. Update Windows Mail: Make sure you're running the latest version of Windows Mail. You can check for updates in the Windows Update settings.
  3. Check BigPond email settings: Verify that your BigPond email settings are correct in Windows Mail. You can do this by following these steps:
    • Open Windows Mail.
    • Click on "File" > "Account Settings" > "Manage Profiles".
    • Select your BigPond email account and click "Edit".
    • Verify that the "Incoming mail server" and "Outgoing mail server" settings are correct. The settings should be:
      • Incoming mail server: mail.bigpond.com
      • Outgoing mail server: mail.bigpond.com
      • Port: 110 (Incoming) and 25 (Outgoing)
  4. Check account settings: Ensure that your BigPond email account is set up correctly in Windows Mail. You can do this by following these steps:
    • Open Windows Mail.
    • Click on "File" > "Account Settings" > "Manage Profiles".
    • Select your BigPond email account and click "Edit".
    • Verify that the "Account name", "Email address", and "Password" are correct.
  5. Disable and re-enable the account: Try disabling and re-enabling your BigPond email account in Windows Mail. To do this:
    • Open Windows Mail.
    • Click on "File" > "Account Settings" > "Manage Profiles".
    • Select your BigPond email account and click "Disable".
    • Wait for 30 seconds and then re-enable the account.
  6. Clear Windows Mail cache: Clearing the Windows Mail cache may resolve the issue. To do this:
    • Open Windows Mail.
    • Click on "File" > "Options" > "Advanced".
    • Click on "Empty 'Sent Items' folder" and "Empty 'Deleted Items' folder".
    • Click "OK" to save the changes.
  7. Contact Telstra support: If none of the above steps resolve the issue, you may want to contact Telstra's support team for further assistance. They may be able to help you troubleshoot the problem or reset your email account settings.

I hope these steps help you resolve the issue with your BigPond email not syncing on Windows Mail.