Bigpond mail imap folders not sync office 2013
A frustrating issue!
BigPond Mail (now known as Telstra Mail) uses IMAP (Internet Message Access Protocol) to synchronize your email account with your email client, such as Microsoft Office Outlook 2013. If your IMAP folders are not syncing, it can be caused by several factors. Here are some troubleshooting steps to help you resolve the issue:
- Check your IMAP settings:
- Ensure that your IMAP settings are correct in Outlook 2013. Go to File > Account Settings > Manage Profiles > Show Profiles, and select your BigPond Mail account. Click on "Edit" and verify that the IMAP settings are correct:
- Server: imap.telstra.com
- Port: 993 (or 143 for non-SSL)
- Authentication: Use the same username and password as your email account
- SSL/TLS: Enable SSL/TLS encryption
- Ensure that your IMAP settings are correct in Outlook 2013. Go to File > Account Settings > Manage Profiles > Show Profiles, and select your BigPond Mail account. Click on "Edit" and verify that the IMAP settings are correct:
- Verify your account settings:
- Make sure your BigPond Mail account is set up correctly in Outlook 2013. Go to File > Account Settings > Manage Profiles > Show Profiles, and select your BigPond Mail account. Click on "Edit" and verify that the account settings are correct:
- Email address: Your BigPond Mail email address
- Password: Your BigPond Mail password
- Server: imap.telstra.com (or pop.telstra.com for POP3)
- Make sure your BigPond Mail account is set up correctly in Outlook 2013. Go to File > Account Settings > Manage Profiles > Show Profiles, and select your BigPond Mail account. Click on "Edit" and verify that the account settings are correct:
- Check for conflicts with other email accounts:
- If you have multiple email accounts set up in Outlook 2013, it's possible that there's a conflict causing the IMAP folders not to sync. Try closing all other email accounts and see if the issue persists.
- Update your Outlook 2013 to the latest version:
- Ensure that you're running the latest version of Outlook 2013. You can check for updates by going to File > Office Account > Update Options > Update Now.
- Reset your IMAP settings:
- Try resetting your IMAP settings in Outlook 2013. Go to File > Account Settings > Manage Profiles > Show Profiles, and select your BigPond Mail account. Click on "Edit" and then click on "Reset" next to the IMAP settings.
- Contact Telstra Mail support:
- If none of the above steps resolve the issue, you may want to contact Telstra Mail support for further assistance. They may be able to help you troubleshoot the issue or provide additional guidance.
By following these steps, you should be able to resolve the issue with your IMAP folders not syncing in Office 2013.