Black boxes pop up when logging in to mail
Frustrating!
When you log in to your email account and black boxes pop up, it's often a sign of a browser extension or add-on causing the issue. Here are some potential solutions to help you resolve the problem:
- Disable browser extensions: Try disabling all browser extensions one by one to identify which one is causing the issue. You can do this by:
- Chrome: Go to chrome://extensions/, toggle off the switch next to each extension, and reload the page.
- Firefox: Go to about:addons, disable each extension, and reload the page.
- Check for malware: Malware can also cause black boxes to appear when logging in to your email account. Run a virus scan using an anti-virus software to detect and remove any malware.
- Clear browser cache and cookies: Clearing your browser cache and cookies can sometimes resolve the issue. You can do this by:
- Chrome: Press Ctrl + Shift + Delete, select "Cookies and other site data" and "Cached images and files," and click "Clear data."
- Firefox: Press Ctrl + Shift + Delete, select "Cookies" and "Cache," and click "Clear."
- Update your browser: Ensure your browser is up-to-date, as outdated versions can cause compatibility issues.
- Try a different browser: If the issue persists, try logging in to your email account using a different browser to see if the problem is browser-specific.
- Check your email account settings: Sometimes, email account settings can cause issues. Try resetting your email account settings or contacting your email provider's support team for assistance.
- Use a private browsing mode: If you're using a private browsing mode (e.g., Incognito mode in Chrome), try switching to a regular browsing mode to see if the issue persists.
- Reset your browser settings: If none of the above steps work, you can try resetting your browser settings to their default values. This will vary depending on your browser, but you can usually find the option in the browser's settings or preferences menu.
If none of these solutions work, you may want to contact your email provider's support team for further assistance.