British council complaint mail

Here is a sample email that you can use as a template to submit a complaint to the British Council:

Subject: Complaint regarding [briefly mention the issue]

Dear British Council [Centre/Country],

I am writing to express my disappointment and frustration with the service I received from your [centre/country] office. On [date], I [briefly describe the issue or problem you experienced].

I had [state what you expected to happen or what you were hoping to achieve] but unfortunately, [state what actually happened]. I was [state how you felt about the experience, e.g. disappointed, frustrated, upset].

I understand that mistakes can happen, and I appreciate the efforts of the British Council to provide high-quality services. However, I believe that this incident fell short of the standards I expect from your organization.

I would like to request [state what you would like to happen to resolve the issue, e.g. a refund, a re-examination, an apology]. I believe that this is a reasonable request, considering the circumstances.

I would appreciate it if you could look into this matter urgently and take necessary steps to resolve it. If you require any additional information or clarification, please do not hesitate to contact me.

My contact details are as follows:

• Name: [Your Name]
• Email: [Your Email]
• Phone: [Your Phone Number]

I look forward to hearing from you soon.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

You can also use the British Council's online complaint form to submit your complaint. The form is available on the British Council's website.

Here are some tips to keep in mind when submitting a complaint to the British Council:

• Be clear and concise about the issue you are experiencing.
• Provide as much detail as possible about what happened, including dates, times, and any relevant documentation.
• Be specific about what you would like to happen to resolve the issue.
• Keep a polite and professional tone throughout your complaint.
• Proofread your email or letter carefully before submitting it to ensure that it is free of errors and easy to understand.

Remember that the British Council has a complaints procedure in place to ensure that your concerns are heard and addressed. If you are not satisfied with the response you receive, you can escalate your complaint to the British Council's headquarters in London.