Broadband speed poor so complain mail

Here's a sample email you can use as a template to complain about poor broadband speed:

Subject: Poor Broadband Speed - Request for Assistance

Dear [ISP's Customer Service Team],

I am writing to express my disappointment and frustration with the poor broadband speed I have been experiencing with my [ISP's name] account. Despite paying for a [speed package] plan, my actual speeds have been consistently below the advertised rate.

My account details are as follows:

• Account name: [Your Name]
• Account number: [Your Account Number]
• Service address: [Your Service Address]

Over the past [insert time period], I have noticed that my broadband speed has been [insert specific issues, e.g. slow, intermittent, or unreliable]. This has caused significant inconvenience and disruption to my daily activities, including [insert specific examples, e.g. online work, streaming, or gaming].

I have tried to troubleshoot the issue by restarting my router, checking for any outages in my area, and ensuring that my equipment is up to date. However, the problem persists, and I am still experiencing poor speeds.

I would appreciate it if you could investigate this matter and take necessary steps to resolve the issue. I would like to request that you:

• Check for any issues on your end that may be causing the slow speeds
• Perform a speed test to confirm the actual speeds I am experiencing
• Provide a solution to improve my broadband speed to the advertised rate
• Consider offering a compensation or refund for the inconvenience caused

I would appreciate a prompt response regarding the actions you will take to address this issue. If you require any additional information or would like to schedule a call to discuss further, please let me know.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

Additional Tips:

• Be specific about the issues you're experiencing and provide concrete examples.
• Keep a record of your speed tests and any troubleshooting steps you've taken.
• Be polite and professional in your email, as this will help to ensure a more positive response from the ISP's customer service team.
• If you don't receive a satisfactory response, you may want to consider escalating the issue to a supervisor or filing a complaint with the relevant regulatory body (e.g. Ofcom in the UK).