Bt broadband complaints email

Here is a sample email you can use as a template to submit a complaint to BT Broadband:

Subject: Complaint about [issue with your broadband service]

Dear BT Broadband Customer Service Team,

I am writing to express my disappointment and frustration with the issues I have been experiencing with my BT Broadband service. My account details are as follows:

The issue I am experiencing is [briefly describe the problem you are having, e.g. slow speeds, frequent disconnections, etc.]. This has been a recurring problem over the past [number] of days/weeks and has caused significant inconvenience to my daily activities.

I have tried to resolve the issue by [describe any troubleshooting steps you have taken, e.g. restarting your router, checking for outages, etc.]. However, the problem persists and I am still experiencing [reiterate the issue].

I would appreciate it if you could investigate this matter urgently and take the necessary steps to resolve the issue as soon as possible. I would also like to request a [specific resolution, e.g. a refund, a credit on my account, etc.] to compensate for the inconvenience caused.

My contact details are as follows:

I look forward to hearing back from you soon and finding a resolution to this issue.

Thank you for your time and assistance.

Sincerely,

[Your name]

You can also use the BT Broadband complaints form on their website to submit your complaint. Simply fill in the form with the required information and attach any relevant documents or screenshots to support your complaint.

Remember to keep a polite and professional tone in your email, and be clear and concise about the issue you are experiencing. This will help BT Broadband to investigate and resolve your complaint more efficiently.