Bt mail complaints

Here are the steps to make a complaint to BT Mail:

Online Complaint Form

1. Go to the BT website (www.bt.com) and click on "Contact Us" at the top of the page.
2. Select "Email" as the contact method and fill in the online complaint form.
3. Provide as much detail as possible about your issue, including your account number and any relevant dates and times.
4. Click "Submit" to send your complaint to BT.

Phone Complaint

1. Call BT's customer service number: 0800 800 150 (free from landlines and mobiles).
2. Explain your issue to the customer service representative and provide as much detail as possible.
3. They will try to resolve your issue immediately or escalate it to a specialist team if necessary.

Post Complaint

1. Write a letter to BT Mail, including your account number and a detailed description of your issue.
2. Send the letter to the following address: BT Mail PO Box 444 Newport NP20 5XX

Social Media Complaint

1. You can also contact BT Mail through social media platforms such as Twitter or Facebook.
2. Send a direct message or tweet to @BT_Care, including your issue and any relevant details.
3. A BT representative will respond to your message and try to resolve your issue.

Additional Tips

• Make sure to keep a record of your complaint, including the date and time you made the complaint, the name of the representative you spoke to, and any reference numbers or case numbers provided.
• Be patient and persistent - it may take some time to resolve your issue, but BT has a dedicated team to help you.
• If you're not satisfied with the response you receive, you can escalate your complaint to BT's complaints team or seek assistance from an independent ombudsman.

Remember to stay calm and polite when making your complaint, and try to provide as much detail as possible to help BT resolve your issue quickly and efficiently.