Bt mail spam filter not working

Frustrating! BT Mail's spam filter not working can be a real nuisance. Here are some troubleshooting steps to help you resolve the issue:

  1. Check your spam filter settings: Ensure that your spam filter is enabled and set to a moderate or high level. You can do this by logging into your BT Mail account, clicking on "Settings" (or "Options" in some cases), and then selecting "Spam filter".
  2. Mark spam messages as spam: Try marking a few spam messages as spam by clicking on the "Mark as spam" button. This can help train the filter to recognize similar messages as spam in the future.
  3. Check your junk folder: Make sure that your junk folder is not full or nearly full. If it is, try deleting some messages to free up space. A full junk folder can prevent new messages from being filtered correctly.
  4. Check for updates: Ensure that your BT Mail account is up to date and that you're using the latest version of the webmail client.
  5. Try a different email client: If you're using a third-party email client like Microsoft Outlook or Mozilla Thunderbird, try switching to the webmail client (bt.com/webmail) to see if the issue persists.
  6. Contact BT Support: If none of the above steps resolve the issue, you can contact BT Support for further assistance. They may be able to help you troubleshoot the problem or adjust your spam filter settings.
  7. Check for known issues: Visit the BT Support website and check for any known issues or outages related to the spam filter.
  8. Consider using a third-party spam filter: If the built-in spam filter is not effective, you may want to consider using a third-party spam filter like SpamAssassin or SpamSieve.

Remember to always be cautious when opening emails, even if they're not marked as spam. If you're unsure about the authenticity of an email, it's best to err on the side of caution and delete it.