Bt premium mail complaints

BT Premium Mail is a postal service provided by BT that offers a range of services, including tracked and signed-for mail, international mail, and more. If you have a complaint about BT Premium Mail, here are some steps you can take:

  1. Contact BT Customer Service: You can start by contacting BT's customer service team via phone, email, or online chat. They will be able to assist you with your complaint and try to resolve the issue.
  2. Check the BT Website: BT has a dedicated page for Premium Mail complaints, where you can find information on how to make a complaint, as well as answers to frequently asked questions.
  3. Contact the Royal Mail: As BT Premium Mail is a partnership between BT and Royal Mail, you can also contact Royal Mail directly to report a complaint. They will be able to assist you with your issue and provide guidance on how to resolve it.
  4. Escalate the Issue: If your initial complaint is not resolved to your satisfaction, you can escalate the issue to a supervisor or a higher-level customer service representative. They will be able to review your case and provide a more detailed response.
  5. Contact the Advertising Standards Authority (ASA): If you have a complaint about a specific advertisement or marketing material related to BT Premium Mail, you can contact the ASA. They will be able to investigate your complaint and take action if necessary.

Some common complaints about BT Premium Mail include:

When making a complaint, it's a good idea to have the following information ready:

By following these steps and providing the necessary information, you should be able to resolve your complaint and get the issue resolved.