Btinternet cannot send mail

Frustrating!

If you're having trouble sending emails from your btinternet account, there could be several reasons for this issue. Here are some troubleshooting steps to help you resolve the problem:

  1. Check your email settings: Ensure that your email settings are correct. You can do this by following these steps:
    • Log in to your btinternet account.
    • Click on the gear icon or settings icon (usually located in the top right corner).
    • Click on "Settings" or "Options".
    • Check that your "Outgoing Mail Server" (SMTP) is set to "smtp.btinternet.com" and your "Port" is set to 587.
  2. Check your password: Make sure your password is correct and up-to-date. If you've recently changed your password, try updating your email client or app with the new password.
  3. Check your account status: Ensure that your btinternet account is active and not suspended. You can check your account status by logging in to your btinternet account online.
  4. Check for firewall or antivirus software issues: Firewalls or antivirus software might be blocking your email client or app from sending emails. Try temporarily disabling these programs to see if it resolves the issue.
  5. Check for email client or app issues: If you're using a specific email client or app, try using a different one to see if the issue persists. You can also try sending an email from a web-based email client like Gmail or Outlook.
  6. Contact btinternet support: If none of the above steps resolve the issue, you can contact btinternet's customer support team for further assistance. They may be able to help you troubleshoot the problem or provide additional guidance.

Remember to provide as much detail as possible when contacting btinternet support, including any error messages you've received and the steps you've taken to troubleshoot the issue.