Business complaint email
Here is an example of a business complaint email:
Subject: Concern with Recent Order/Purchase
Dear [Company Name] Customer Service Team,
I am writing to express my disappointment and frustration with my recent purchase from your company. On [date], I ordered [product/service] from your website/store, but unfortunately, I have experienced [briefly describe the issue, e.g. "a defective product" or "delayed delivery"].
The order number for this purchase is [insert order number]. I have tried to contact your customer service team previously, but I have not received a satisfactory response or resolution to my issue.
The specific problem I am experiencing is [provide more details about the issue, e.g. "the product arrived damaged" or "the delivery was delayed by several days"]. I have attached [attach any relevant documentation, such as photos or receipts] to support my claim.
I would appreciate it if you could look into this matter urgently and take the necessary steps to resolve the issue. I would like to request [specific resolution, e.g. "a replacement product" or "a refund"].
If there is any additional information you need from me to process my complaint, please let me know. I would appreciate a prompt response regarding the actions you will take to resolve this issue.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
[Your Name]
[Your Contact Information]
Some tips to keep in mind when writing a business complaint email:
- Be clear and concise: Clearly state the issue you are experiencing and provide relevant details.
- Be respectful: Avoid being aggressive or confrontational in your email. Remember that the customer service team is there to help you.
- Provide evidence: Attach any relevant documentation, such as photos or receipts, to support your claim.
- Specify the resolution you are seeking: Clearly state what you would like the company to do to resolve the issue.
- Keep a record: Keep a copy of your email and any responses you receive from the company.
- Follow up: If you don't receive a response or resolution, consider following up with a phone call or another email.
Remember to stay calm and professional when writing your email, and try to avoid using aggressive language or tone. Good luck!