Can't add attachments to outlook web app mail

Frustrating!

There could be several reasons why you're unable to add attachments to an email in Outlook Web App (OWA). Here are some troubleshooting steps to help you resolve the issue:

  1. Check your browser settings: Ensure that your browser is set to allow file uploads. You can do this by checking your browser's settings or preferences. For example, in Google Chrome, go to Settings > Advanced > Content settings > Uploads.
  2. Verify your file type: Make sure the file type you're trying to attach is allowed in OWA. Some file types, like executable files (.exe), may be blocked for security reasons.
  3. Check your file size: OWA has a file size limit for attachments. The default limit is 10 MB, but this can vary depending on your organization's settings. If your file is larger than the allowed size, you may need to compress it or split it into smaller files.
  4. Disable any browser extensions: Sometimes, browser extensions can interfere with file uploads. Try disabling any extensions you have installed and see if the issue persists.
  5. Clear browser cache and cookies: Clearing your browser's cache and cookies can resolve issues with file uploads. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) to open the browser's settings and follow the prompts.
  6. Check your internet connection: Ensure that your internet connection is stable and working properly. A slow or unstable connection can cause issues with file uploads.
  7. Try a different browser: If you're using a specific browser, try switching to a different one to see if the issue persists. You can also try using the Outlook desktop app instead of OWA.
  8. Contact your IT department: If none of the above steps resolve the issue, it's possible that there's a problem with your organization's OWA configuration or a specific setting that's blocking file uploads. Reach out to your IT department for assistance.

If you're still having trouble, please provide more details about your issue, such as: