Can't delete a folder in bigpond mail
Frustrating!
It's not uncommon to encounter issues when trying to delete a folder in BigPond Mail (now known as Telstra Mail). Here are some potential solutions to help you delete the folder:
- Check if the folder is empty: Make sure the folder is empty before trying to delete it. If it's not empty, move all the emails to another folder or delete them individually before attempting to delete the folder.
- Try deleting from the folder list: Instead of right-clicking on the folder and selecting "Delete", try clicking on the folder to select it, then click on the "Delete" button at the top of the folder list.
- Use the "Move to Trash" option: Instead of deleting the folder, try moving it to the "Trash" folder. This might help you recover the folder if you accidentally delete it. To do this, select the folder, right-click, and choose "Move to Trash".
- Check for any nested folders: If the folder you're trying to delete has nested folders (subfolders), try deleting the nested folders first. This might help you delete the parent folder.
- Clear browser cache and cookies: Sometimes, browser cache and cookies can cause issues with deleting folders. Try clearing your browser cache and cookies, then try deleting the folder again.
- Use the Telstra Mail web interface: If you're using the Telstra Mail mobile app, try accessing your email account through the web interface (webmail.telstra.com). Sometimes, the web interface can be more reliable for deleting folders.
- Contact Telstra support: If none of the above solutions work, you can contact Telstra support for assistance. They may be able to help you delete the folder or provide additional troubleshooting steps.
Remember to always be cautious when deleting folders, as it can be difficult to recover deleted data. If you're unsure about deleting a folder, it's always a good idea to back up your emails and contacts before making any changes.