Can't delete mail from folders outlook

Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you delete emails from folders in Outlook:

Check if the emails are actually deleted

  1. Try deleting the email by right-clicking on the email and selecting "Delete" or press the "Delete" key on your keyboard.
  2. If the email is still present in the folder, try using the "Shift + Delete" keys to delete the email.

Check for any add-ins or plugins

  1. Some add-ins or plugins might be interfering with the delete function. Try disabling any recently installed add-ins or plugins.
  2. Go to "File" > "Options" > "Add-ins" and disable any add-ins that you don't need.

Check the folder properties

  1. Right-click on the folder and select "Properties".
  2. In the "Folder Properties" window, ensure that the "Allow deletions" option is enabled.

Check for any permissions issues

  1. If you're using a shared mailbox or a mailbox with permissions, check if you have the necessary permissions to delete emails.
  2. Go to "File" > "Info" > "Account Settings" > "Account Settings" and check the permissions for the mailbox.

Try deleting the email from the "Deleted Items" folder

  1. If the email is still present in the folder, try moving it to the "Deleted Items" folder.
  2. Right-click on the email and select "Move to" > "Deleted Items".
  3. Then, try deleting the email from the "Deleted Items" folder.

Check for any Outlook settings

  1. Go to "File" > "Options" > "Mail" and ensure that the "Delete items permanently when deleted from the 'Deleted Items' folder" option is enabled.
  2. Also, check the "Empty 'Deleted Items' folder when exiting Outlook" option.

Try restarting Outlook

  1. Sometimes, restarting Outlook can resolve the issue.

If none of these steps work, you can try resetting Outlook's settings or seeking assistance from Microsoft Support or a professional IT expert.

I hope this helps you resolve the issue!