Can't delete mail from folders outlook
Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you delete emails from folders in Outlook:
Check if the emails are actually deleted
- Try deleting the email by right-clicking on the email and selecting "Delete" or press the "Delete" key on your keyboard.
- If the email is still present in the folder, try using the "Shift + Delete" keys to delete the email.
Check for any add-ins or plugins
- Some add-ins or plugins might be interfering with the delete function. Try disabling any recently installed add-ins or plugins.
- Go to "File" > "Options" > "Add-ins" and disable any add-ins that you don't need.
Check the folder properties
- Right-click on the folder and select "Properties".
- In the "Folder Properties" window, ensure that the "Allow deletions" option is enabled.
Check for any permissions issues
- If you're using a shared mailbox or a mailbox with permissions, check if you have the necessary permissions to delete emails.
- Go to "File" > "Info" > "Account Settings" > "Account Settings" and check the permissions for the mailbox.
Try deleting the email from the "Deleted Items" folder
- If the email is still present in the folder, try moving it to the "Deleted Items" folder.
- Right-click on the email and select "Move to" > "Deleted Items".
- Then, try deleting the email from the "Deleted Items" folder.
Check for any Outlook settings
- Go to "File" > "Options" > "Mail" and ensure that the "Delete items permanently when deleted from the 'Deleted Items' folder" option is enabled.
- Also, check the "Empty 'Deleted Items' folder when exiting Outlook" option.
Try restarting Outlook
- Sometimes, restarting Outlook can resolve the issue.
If none of these steps work, you can try resetting Outlook's settings or seeking assistance from Microsoft Support or a professional IT expert.
I hope this helps you resolve the issue!