Can't reset bt mail password

Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you reset your BT Mail password:

Method 1: Reset password using the BT Mail website

1. Go to the BT Mail website (www.bt.com/email) and click on "Forgot password" at the login page.
2. Enter your BT ID (username) and click "Next".
3. Follow the prompts to reset your password. You may need to answer some security questions to verify your identity.
4. Once you've reset your password, you can log in to your BT Mail account using your new password.

Method 2: Reset password using the BT My Account website

1. Go to the BT My Account website (www.bt.com/myaccount) and sign in with your BT ID (username) and password.
2. Click on "Account" and then "Security" from the menu.
3. Scroll down to the "Password" section and click on "Reset password".
4. Follow the prompts to reset your password. You may need to answer some security questions to verify your identity.
5. Once you've reset your password, you can log in to your BT Mail account using your new password.

Method 3: Contact BT Customer Service

If you're unable to reset your password using the above methods, you can contact BT Customer Service for assistance. They may be able to help you reset your password or provide additional guidance.

Phone: 0800 800 150 (UK only) Email: [email protected] Online chat: Available on the BT website

Additional tips

• Make sure you're using the correct BT ID (username) and password. If you're unsure, try checking your BT account details or contacting BT Customer Service for assistance.
• If you're using a third-party email client or app to access your BT Mail account, try resetting your password using the methods above and then update your email client or app with the new password.
• If you're still having trouble, try clearing your browser cache and cookies or using a different browser to access the BT Mail website.

I hope these steps help you reset your BT Mail password successfully!