Can't scroll down on mail app windows

Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some potential solutions to help you scroll down in the Mail app on Windows:

  1. Check for updates: Ensure that your Mail app is up to date. You can do this by going to the Microsoft Store, searching for "Mail", and checking for updates.
  2. Restart the Mail app: Sometimes, a simple restart can resolve the issue. Close the Mail app, wait for a few seconds, and then reopen it.
  3. Check for conflicts with other apps: Other apps might be interfering with the Mail app's functionality. Try closing all other apps and see if the issue persists.
  4. Disable any add-ons or extensions: If you're using any add-ons or extensions in the Mail app, try disabling them to see if they're causing the issue.
  5. Reset the Mail app: You can try resetting the Mail app to its default settings. To do this:
    • Go to the Start menu and search for "Mail".
    • Right-click on the Mail app and select "App settings".
    • Click on "Reset" and then "Reset" again to confirm.
  6. Check for corrupted files: Corrupted files can cause issues with the Mail app. Try running the built-in Windows troubleshooter:
    • Go to the Start menu and search for "Troubleshoot".
    • Click on "Additional troubleshooters" and then "Windows Mail".
    • Follow the prompts to run the troubleshooter.
  7. Check for Windows updates: Ensure that your Windows operating system is up to date. Sometimes, updates can resolve issues with the Mail app.
  8. Try a different account: If you're using multiple email accounts in the Mail app, try switching to a different account to see if the issue persists.
  9. Check for conflicts with your email provider: If you're experiencing issues with a specific email provider (e.g., Gmail, Outlook), try checking their website or support forums for any known issues or outages.
  10. Reinstall the Mail app: As a last resort, you can try reinstalling the Mail app:
    • Go to the Start menu and search for "Mail".
    • Right-click on the Mail app and select "Uninstall".
    • Follow the prompts to uninstall the app.
    • Once uninstalled, go to the Microsoft Store and reinstall the Mail app.

If none of these solutions work, you may want to reach out to Microsoft Support or your email provider's support team for further assistance.