Can access outlook security but can't view mail

That's frustrating!

There could be several reasons why you can access Outlook's security settings but can't view your emails. Here are some potential solutions to help you troubleshoot the issue:

  1. Check your account settings: Ensure that your email account is properly set up in Outlook. Go to File > Account Settings > Account Settings, and verify that your account is listed and configured correctly.
  2. Outlook profile issues: Sometimes, Outlook profiles can become corrupted, causing issues with email access. Try creating a new Outlook profile or repairing the existing one:
    • Go to File > Account Settings > Manage Profiles.
    • Click "Show Profiles" and select the profile you want to repair.
    • Click "Repair" and follow the prompts.
  3. Email account password issues: If you've recently changed your email account password, make sure it's updated in Outlook:
    • Go to File > Account Settings > Account Settings.
    • Select your email account and click "Change" next to "Password".
    • Enter your new password and click "OK".
  4. Outlook add-ins: Some add-ins might be interfering with your email access. Try disabling them:
    • Go to File > Options > Add-ins.
    • Click "Go" next to "Manage" and select "COM Add-ins".
    • Uncheck any add-ins you don't need and click "OK".
  5. Outlook cache issues: Clearing the Outlook cache might resolve the issue:
    • Go to File > Options > Advanced.
    • Click "Empty AutoComplete list" and "Empty "Deleted Items" folder".
    • Click "OK" to save changes.
  6. Microsoft Exchange issues: If you're using an Exchange account, there might be issues with your Exchange server. Try restarting your Outlook client or contacting your Exchange administrator for assistance.
  7. Outlook version issues: Ensure you're running the latest version of Outlook. You can check for updates by going to File > Office Account > Update Options > Update Now.
  8. Third-party software conflicts: Some third-party software might be interfering with Outlook. Try closing any unnecessary programs or disabling any recently installed software.
  9. Windows issues: If none of the above steps work, there might be a Windows-related issue. Try restarting your computer or checking for Windows updates.

If none of these solutions work, you may want to try resetting Outlook to its default settings or seeking assistance from Microsoft Support or your email provider's support team.