Can canada post lost my mail without tracking number
The frustration of lost mail!
Unfortunately, Canada Post can lose mail without a tracking number, but there are some steps you can take to try to recover your lost mail or get a refund. Here's what you can do:
- Contact Canada Post: Reach out to Canada Post's customer service department and report the lost mail. You can do this online or by calling 1-866-607-6307. Provide as much information as possible, including the sender's name, the date the mail was sent, and the expected delivery date.
- Check with the sender: If you're the sender, contact the recipient to see if they've received the mail. If not, ask them to check with their local post office to see if it's been delivered.
- File a claim: If Canada Post confirms that the mail is lost, you can file a claim with them. You'll need to provide proof of mailing, such as a receipt or a copy of the mailing label. You can download a claim form from the Canada Post website or contact their customer service department to request one.
- Wait for the investigation: Canada Post will investigate the loss and may request additional information from you. They'll also review their records to determine what happened to the mail.
- Get a refund or replacement: If Canada Post confirms that the mail is lost, they may offer a refund or replacement. The type of refund or replacement offered will depend on the circumstances of the loss and the type of mail that was lost.
Important notes:
- If you didn't purchase tracking for your mail, Canada Post's liability for lost or damaged mail is limited to $100.
- If you did purchase tracking, you may be eligible for a higher refund or replacement, depending on the circumstances of the loss.
- Canada Post's investigation process can take several weeks or even months, so be patient and persistent.
Remember to keep a record of your communication with Canada Post, including dates, times, and details of your conversations. This can help you track the progress of your claim and ensure that your issue is resolved efficiently.