Can i get compensation royal mail damaged my lego
What a frustrating situation! Royal Mail is responsible for delivering mail and packages, but they are not typically liable for damage to items that are not their own. However, there are some exceptions and procedures you can follow to try to get compensation for the damaged LEGO set.
Here are some steps you can take:
- Report the damage to Royal Mail: You should report the damage to Royal Mail as soon as possible. You can do this by:
- Visiting your local Royal Mail Customer Service Point (CSP) with the damaged item and a copy of the proof of posting (e.g., receipt).
- Calling Royal Mail's customer service number (03457 740 740) and reporting the damage.
- Filling out a Royal Mail Damage Report form (available on their website) and submitting it to them.
- Check your proof of posting: Review your proof of posting to see if it includes any information about the item's value or special handling requirements. If it does, this could help support your claim.
- Gather evidence: Take photos of the damaged item and any packaging it came in. This will help demonstrate the extent of the damage.
- Contact LEGO: Reach out to LEGO's customer service department to report the damage and ask if they can provide any assistance or compensation. They may have a specific process for handling damaged items.
- Check your insurance: If you have insurance that covers the item, you may be able to make a claim.
Royal Mail's policy on compensation for damaged items is outlined in their Conditions of Carriage. According to their policy, they are only liable for damage to items if:
- The item was properly packaged and prepared for posting.
- The item was damaged during transit.
- The damage was not caused by the item's inherent nature or a pre-existing condition.
If you can demonstrate that the damage was caused by Royal Mail's negligence or failure to follow proper procedures, you may be able to make a claim for compensation.
Keep in mind that the amount of compensation you can receive will depend on the value of the item and the extent of the damage. It's also important to note that Royal Mail may not always accept liability for damage, so it's essential to follow their procedures and provide sufficient evidence to support your claim.
I hope this helps, and I wish you the best of luck in your efforts to get compensation for the damaged LEGO set!