Can i mail my craftsman tool in for replacement

Craftsman is a well-known brand of tools, and they do offer a warranty and repair service for their products. Here's a step-by-step guide to help you mail your Craftsman tool in for replacement:

Before you start:

  1. Check your tool's warranty: Make sure your tool is still under warranty. Craftsman typically offers a 5-year limited warranty on most of their tools.
  2. Identify the issue: Determine what's wrong with your tool. Is it broken, damaged, or not functioning properly?

Mailing your tool for replacement:

  1. Gather the necessary information:
    • Your tool's model number (usually found on the packaging or on the tool itself)
    • Your tool's serial number (usually found on the packaging or on the tool itself)
    • Your contact information (name, address, phone number, and email)
  2. Package your tool:
    • Wrap your tool securely in bubble wrap or paper to prevent damage during shipping.
    • Place the tool in a sturdy box with adequate padding to prevent movement during shipping.
    • Make sure the box is properly sealed and labeled with your return address.
  3. Fill out the return form:
    • You can download and print the Craftsman Return Merchandise Authorization (RMA) form from the Sears website (Sears is the parent company of Craftsman).
    • Fill out the form completely, including the tool's model number, serial number, and a detailed description of the issue.
  4. Attach the RMA form to the outside of the box:
    • Make sure the form is securely attached to the box so it doesn't get lost during shipping.
  5. Ship the tool:
    • Use a trackable shipping method (e.g., USPS, UPS, FedEx) to ensure your tool arrives at the Craftsman repair center.
    • Keep a record of the shipping tracking number for your reference.

What to expect after mailing your tool:

  1. Craftsman will receive and inspect your tool:
    • Their repair center will examine your tool to determine the cause of the issue and whether it's covered under warranty.
  2. You'll receive a response:
    • If your tool is still under warranty, Craftsman will contact you to discuss the repair or replacement options.
    • If your tool is no longer under warranty, you may be contacted to discuss repair or replacement options, or you may receive a quote for the repair.
  3. Your tool will be repaired or replaced:
    • If your tool is repaired, it will be shipped back to you.
    • If your tool is replaced, a new one will be shipped to you.

Remember to keep a record of your shipping tracking number and the RMA form, as you may need to refer to these documents if there are any issues with your tool's repair or replacement.