Can i mail my craftsman tool in for replacement
Craftsman is a well-known brand of tools, and they do offer a warranty and repair service for their products. Here's a step-by-step guide to help you mail your Craftsman tool in for replacement:
Before you start:
- Check your tool's warranty: Make sure your tool is still under warranty. Craftsman typically offers a 5-year limited warranty on most of their tools.
- Identify the issue: Determine what's wrong with your tool. Is it broken, damaged, or not functioning properly?
Mailing your tool for replacement:
- Gather the necessary information:
- Your tool's model number (usually found on the packaging or on the tool itself)
- Your tool's serial number (usually found on the packaging or on the tool itself)
- Your contact information (name, address, phone number, and email)
- Package your tool:
- Wrap your tool securely in bubble wrap or paper to prevent damage during shipping.
- Place the tool in a sturdy box with adequate padding to prevent movement during shipping.
- Make sure the box is properly sealed and labeled with your return address.
- Fill out the return form:
- You can download and print the Craftsman Return Merchandise Authorization (RMA) form from the Sears website (Sears is the parent company of Craftsman).
- Fill out the form completely, including the tool's model number, serial number, and a detailed description of the issue.
- Attach the RMA form to the outside of the box:
- Make sure the form is securely attached to the box so it doesn't get lost during shipping.
- Ship the tool:
- Use a trackable shipping method (e.g., USPS, UPS, FedEx) to ensure your tool arrives at the Craftsman repair center.
- Keep a record of the shipping tracking number for your reference.
What to expect after mailing your tool:
- Craftsman will receive and inspect your tool:
- Their repair center will examine your tool to determine the cause of the issue and whether it's covered under warranty.
- You'll receive a response:
- If your tool is still under warranty, Craftsman will contact you to discuss the repair or replacement options.
- If your tool is no longer under warranty, you may be contacted to discuss repair or replacement options, or you may receive a quote for the repair.
- Your tool will be repaired or replaced:
- If your tool is repaired, it will be shipped back to you.
- If your tool is replaced, a new one will be shipped to you.
Remember to keep a record of your shipping tracking number and the RMA form, as you may need to refer to these documents if there are any issues with your tool's repair or replacement.