Can i return my randox test by royal mail

According to Randox's website, they do accept returns by Royal Mail, but there are some specific requirements and guidelines you need to follow:

  1. Return by Royal Mail Special Delivery: You need to use Royal Mail Special Delivery to return your test kit to Randox. This is because it provides a tracking number and insurance against loss or damage.
  2. Use the pre-paid return label: Randox provides a pre-paid return label with your test kit. You should use this label to send the kit back to them.
  3. Ensure the kit is properly packaged: Make sure the test kit is properly packaged and sealed to prevent damage during transit.
  4. Include a completed returns form: You'll need to complete a returns form, which is usually included with your test kit. This form should be attached to the outside of the package.
  5. Check the return address: Make sure you're sending the kit to the correct address, which is usually listed on the returns form or on Randox's website.

Here's the return address:

Randox Health Returns Department Randox Science Park Coleraine Northern Ireland BT52 2AB

Important: If you're returning a test kit that's been used or is incomplete, you may not be eligible for a full refund. Randox may charge a fee for processing incomplete or used kits.

It's always a good idea to check with Randox's customer service team if you have any questions or concerns about returning your test kit. They can provide more specific guidance and help you with the process.