Can you collect a royal mail parcel without the card

According to Royal Mail's policy, if you're unable to collect a parcel from a Post Office or Royal Mail Delivery Office, you can still arrange for someone else to collect it on your behalf. However, you'll need to provide a valid reason for not being able to collect it yourself.

Here are the steps you can follow:

  1. Contact Royal Mail: Reach out to Royal Mail's customer service team by phone (03457 740 740) or online chat. Let them know that you're unable to collect your parcel and provide a valid reason.
  2. Provide a valid reason: Royal Mail may ask you to provide a valid reason for not being able to collect your parcel. This could be due to illness, travel, or other unforeseen circumstances.
  3. Nominate a proxy collector: If your reason is accepted, you can nominate someone else to collect your parcel on your behalf. This person will need to provide their own identification and proof of address.
  4. Collect the parcel: The nominated proxy collector will need to visit the Post Office or Royal Mail Delivery Office where your parcel is being held. They'll need to provide the required identification and proof of address, and sign for the parcel on your behalf.

Please note that Royal Mail may require additional information or documentation to verify the identity of the proxy collector. It's also important to note that if you're unable to collect your parcel, you may be charged a fee for the additional handling and storage.

In the case where you don't have the card, you can try the following:

  1. Contact Royal Mail: Reach out to Royal Mail's customer service team and explain the situation. They may be able to provide you with a replacement card or guide you through the process of collecting your parcel without the card.
  2. Provide alternative identification: If you don't have the card, you may be able to provide alternative identification, such as a valid passport, driving license, or utility bill, to prove your identity.
  3. Visit a Royal Mail Delivery Office: If you're unable to collect your parcel from a Post Office, you can try visiting a Royal Mail Delivery Office. They may be able to assist you in collecting your parcel without the card.

Remember to always keep your Royal Mail card safe and secure, as it contains important information about your parcel and your account. If you're unable to find your card, it's a good idea to contact Royal Mail as soon as possible to report it lost or stolen.