Can you file a claim for undelivered mail from ups

Yes, you can file a claim for undelivered mail from UPS. Here's a step-by-step guide to help you through the process:

Before Filing a Claim:

  1. Check the tracking information: Verify the tracking number and the status of your package. If the package was not delivered, it's likely that the tracking information will show "Undeliverable" or "Return to Sender".
  2. Contact the sender: Reach out to the sender and ask them to investigate the issue. They may be able to provide additional information or resolve the issue directly.

Filing a Claim with UPS:

  1. Gather required documents: You'll need the following documents:
    • The original shipping receipt or a copy of the receipt.
    • The tracking number.
    • A detailed description of the contents of the package.
    • Proof of value (e.g., a receipt or an appraisal) if the package contained valuable items.
  2. Fill out the claim form: You can download and print the UPS Claim Form (PS Form 2976) from the UPS website or obtain one from a UPS location. Fill out the form completely and accurately, including the following information:
    • Your name and address.
    • The sender's name and address.
    • The tracking number.
    • A detailed description of the contents of the package.
    • The reason for the claim (e.g., "Package was not delivered").
  3. Attach supporting documents: Attach the required documents to the claim form, including the shipping receipt, tracking information, and proof of value (if applicable).
  4. Submit the claim: You can submit the claim form and supporting documents online, by mail, or in person at a UPS location. Online submission is recommended, as it's faster and more convenient.

Online Claim Submission:

  1. Go to the UPS website (www.ups.com) and click on "File a Claim".
  2. Fill out the online claim form, including the required information and attaching supporting documents.
  3. Review and submit the claim.

Mail or In-Person Submission:

  1. Mail the claim form and supporting documents to:
    • UPS Customer Service
    • P.O. Box 659807
    • San Antonio, TX 78265-9807
  2. Alternatively, you can submit the claim in person at a UPS location.

Processing Time and Resolution:

  1. UPS will review your claim and may request additional information or documentation.
  2. The processing time for claims typically takes 2-4 weeks.
  3. If your claim is approved, UPS will issue a payment or replace the package.

Remember to keep a copy of the claim form and supporting documents for your records. If you have any questions or concerns during the process, you can contact UPS Customer Service at (1-800-742-5877) or visit their website for more information.