Can you request royal mail to return your parcel
Yes, Royal Mail allows you to request a parcel to be returned to the sender. Here are the steps to follow:
Online Return Request
- Go to the Royal Mail website (www.royalmail.com) and click on "Track a parcel" at the top of the page.
- Enter your parcel's tracking number and click "Track".
- If your parcel is still in transit or has not been delivered, you should see an option to "Return to sender" or "Request return".
- Click on this option and follow the prompts to complete the return request.
Phone Return Request
- Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
- Explain to the customer service representative that you would like to request a return of your parcel.
- Provide your parcel's tracking number and the reason for the return.
- The representative will guide you through the return process and provide a return label if necessary.
In-Person Return Request
- Take your parcel to your local Royal Mail Delivery Office.
- Explain to the staff that you would like to request a return of your parcel.
- Provide your parcel's tracking number and the reason for the return.
- The staff will assist you with the return process and provide a return label if necessary.
Return Label
If you are unable to print a return label online or do not have access to a printer, you can request a return label from Royal Mail's customer service team or at your local Delivery Office.
Return Costs
The cost of returning a parcel will depend on the reason for the return and the service used. If you are returning a parcel due to an error on the part of Royal Mail, they may provide a pre-paid return label. Otherwise, you may need to pay for the return postage yourself.
Important
Before requesting a return, make sure you have checked the parcel's contents and condition to ensure it is in the same state as when it was sent. If the parcel has been opened or tampered with, you may not be able to request a return.