Can you stop royal mail return to sender

Yes, Royal Mail allows you to stop a return to sender (RTS) on a parcel. Here are the steps to follow:

Online

1. Go to the Royal Mail website (www.royalmail.com) and log in to your account.
2. Click on "Track a parcel" and enter the tracking number of the parcel you want to stop.
3. Click on "View details" and then "Return to sender" next to the parcel details.
4. Click on "Stop return to sender" and confirm that you want to stop the RTS.

By Phone

1. Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Provide the tracking number of the parcel you want to stop and ask to stop the return to sender.
3. The customer service representative will assist you in stopping the RTS.

In Person

1. Take the parcel to your local Royal Mail delivery office.
2. Show the parcel and the tracking number to the staff.
3. Ask to stop the return to sender and they will assist you in doing so.

Important Notes

• You can only stop a return to sender on a parcel that has not yet been returned to the sender.
• If the parcel has already been returned to the sender, you will need to contact the sender directly to resolve the issue.
• Stopping a return to sender may incur additional costs, depending on the circumstances.
• Royal Mail may require proof of identity and/or proof of ownership of the parcel before stopping the RTS.

Remember to act quickly, as stopping a return to sender may not be possible once the parcel has been returned to the sender.