Cancel a royal mail collection

To cancel a Royal Mail collection, you can follow these steps:

Online

1. Go to the Royal Mail website (www.royalmail.com) and sign in to your account.
2. Click on "Manage my account" and then select "Collections" from the dropdown menu.
3. Find the collection you want to cancel and click on the "Cancel" button next to it.
4. Confirm that you want to cancel the collection by clicking "Yes" in the pop-up window.

By Phone

1. Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Tell the customer service representative that you want to cancel a collection.
3. Provide the collection reference number or the postcode of the collection point.
4. Confirm that you want to cancel the collection.

In Person

1. Visit your local Royal Mail post office or delivery office.
2. Let the staff know that you want to cancel a collection.
3. Provide the collection reference number or the postcode of the collection point.
4. Confirm that you want to cancel the collection.

Reasons for Cancellation

You can cancel a Royal Mail collection for various reasons, such as:

• You no longer need the collection.
• You've changed your mind about sending the item.
• You've found an alternative way to send the item.
• You've experienced issues with the collection process.

Refunds

If you cancel a collection, you may be eligible for a refund. The refund amount will depend on the type of collection and the stage of the collection process. You can contact Royal Mail's customer service team to discuss your options.

Remember to cancel your collection as soon as possible to avoid any potential delays or issues with your mail.