Cannot close my hotmail account

I'm here to help you with that!

If you're unable to close your Hotmail account, there could be a few reasons why. Here are some possible solutions:

  1. Check your account settings: Make sure you're signed in to your Hotmail account and go to the "Settings" or "Options" page. Look for the "Close account" or "Delete account" option. If you don't see it, try searching for it.
  2. Check for any outstanding issues: If you have any outstanding issues or pending actions on your account, you might not be able to close it. Check your account activity and resolve any issues before trying to close the account.
  3. Contact Microsoft Support: Reach out to Microsoft Support via phone, chat, or email. They can help you troubleshoot the issue and assist you in closing your account. You can find the contact information on the Microsoft website.
  4. Check for any associated services: If you have any associated services like Outlook, Skype, or OneDrive linked to your Hotmail account, you'll need to close those services as well before closing your Hotmail account.
  5. Check for any pending transactions: If you have any pending transactions or subscriptions linked to your Hotmail account, you'll need to resolve those before closing the account.
  6. Try using the "Close account" link: Sometimes, the "Close account" link might not work. Try using the following link to close your account: https://account.microsoft.com/settings/account/close-account. If this link doesn't work, try contacting Microsoft Support.
  7. Check your account's email address: Make sure you're using the correct email address associated with your Hotmail account. If you're using an alias or a different email address, try using the primary email address associated with your account.

If none of these solutions work, you can try contacting Microsoft Support again and ask them to assist you in closing your account. They may be able to provide additional guidance or assistance.

Remember to always be cautious when closing an account, as it may affect any associated services or subscriptions.