Cannot outlook new mail is working

Frustrating! Let's troubleshoot the issue together. Here are some steps to help you resolve the problem:

Step 1: Check your internet connection

  1. Ensure your internet connection is stable and working properly.
  2. Restart your router and modem to rule out any connectivity issues.

Step 2: Check Outlook settings

  1. Open Outlook and go to File > Account Settings > Account Settings.
  2. Select your email account and click on "Change" next to "Account Settings".
  3. Verify that your email account settings are correct, including the server names, port numbers, and authentication settings.
  4. Make sure the "Use the same settings as my incoming mail server" option is selected.

Step 3: Check for Outlook updates

  1. Open Outlook and go to File > Office Account > Update Options > Update Now.
  2. Check if there are any updates available for Outlook.
  3. Install any available updates and restart Outlook.

Step 4: Check for email server issues

  1. Try sending an email from another email client or service (e.g., Gmail, Yahoo) to your Outlook account.
  2. If you can receive emails from other sources, the issue might be specific to Outlook.
  3. Contact your email provider's support team to check if there are any server-side issues.

Step 5: Disable add-ins

  1. Open Outlook and go to File > Options > Add-ins.
  2. Disable all add-ins and restart Outlook.
  3. If disabling add-ins resolves the issue, you can try enabling them one by one to identify the problematic add-in.

Step 6: Reset Outlook settings

  1. Open Outlook and go to File > Options > Advanced.
  2. Click on "Reset" under "Reset Outlook settings".
  3. Follow the prompts to reset Outlook settings to their default values.

Step 7: Reinstall Outlook

  1. If none of the above steps resolve the issue, you may need to reinstall Outlook.
  2. Uninstall Outlook and reinstall it from the Microsoft website or your device's app store.

If none of these steps resolve the issue, you may want to contact Microsoft Support or your email provider's support team for further assistance.