Case mate customer service email

Here is an example of a customer service email to Case-Mate:

Subject: [Your Order Number] - [Issue with Order]

Dear Case-Mate Customer Service Team,

I am writing to seek assistance with my recent order from your company. On [date], I placed an order for [product name] with order number [order number]. Unfortunately, I have encountered [issue with order, e.g. damaged product, incorrect item, missing item, etc.].

I have tried to troubleshoot the issue on my own, but I was unable to resolve the problem. I would greatly appreciate it if you could help me resolve this issue as soon as possible.

Here are the details of my order:

• Order number: [order number]
• Product name: [product name]
• Date of order: [date]
• Issue: [briefly describe the issue]

I have attached a photo of the [damaged/incorrect] product for your reference. If you need any additional information from me, please don't hesitate to ask.

I would appreciate a prompt response regarding the steps you will take to resolve this issue. If there is any additional information you need from me, please let me know.

Thank you for your time and assistance. I look forward to hearing back from you soon.

Sincerely,

[Your Name]

Attachments: [attach a photo of the issue, if applicable]

Note:

• Make sure to include your order number and a clear description of the issue you're experiencing.
• Be polite and courteous in your email.
• Attach any relevant photos or documents to support your claim.
• Keep a record of your email and any subsequent correspondence with Case-Mate's customer service team.

Remember to customize the email to fit your specific situation and needs.