Claiming for lost parcel royal mail

The frustration of a lost parcel! Don't worry, I'm here to guide you through the process of claiming for a lost parcel with Royal Mail.

Before you start:

  1. Check your tracking information: Make sure you've checked your tracking information to confirm that the parcel was indeed lost in transit.
  2. Gather your details: Have your parcel details ready, including the tracking number, sender's name and address, recipient's name and address, and the date the parcel was sent.

Step 1: Report the loss to Royal Mail

  1. Visit the Royal Mail website: Go to www.royalmail.com and click on "Track a parcel" or "Report a lost parcel".
  2. Fill in the online form: Provide the required information, including your parcel details, tracking number, and a brief description of the contents.
  3. Submit the form: Once you've completed the form, submit it to Royal Mail.

Step 2: Wait for Royal Mail's response

  1. Royal Mail will investigate: They'll investigate the loss of your parcel and try to locate it.
  2. Receive a response: You'll receive an email or letter from Royal Mail with an update on the status of your claim.

Step 3: Provide additional information (if required)

  1. If Royal Mail needs more info: They may request additional information, such as proof of purchase or a detailed description of the contents.
  2. Provide the required info: Respond promptly to their requests to help them process your claim.

Step 4: Receive a decision

  1. Royal Mail's decision: They'll let you know whether they've found your parcel or not.
  2. Compensation (if applicable): If your parcel is found, you may be able to collect it from a Royal Mail depot. If it's not found, you may be eligible for compensation.

Compensation amounts:

Tips and reminders: