Common email to fax issues and how to solve them

Here are some common email-to-fax issues and their solutions:

Issue 1: Fax not sending

• Cause: Incorrect fax number, email-to-fax service not configured, or internet connection issues.
• Solution:
  • Check the fax number and ensure it's correct.
  • Verify that the email-to-fax service is configured correctly and functioning properly.
  • Check your internet connection and ensure it's stable.

Issue 2: Fax not receiving

• Cause: Fax number not registered, email-to-fax service not configured, or fax machine not turned on.
• Solution:
  • Check if the fax number is registered and active.
  • Verify that the email-to-fax service is configured correctly and functioning properly.
  • Check if the fax machine is turned on and functioning properly.

Issue 3: Fax not converting to PDF

• Cause: Email-to-fax service not configured to convert attachments to PDF, or attachment not in a supported format.
• Solution:
  • Check the email-to-fax service settings to ensure it's configured to convert attachments to PDF.
  • Ensure that the attachment is in a supported format (e.g., PDF, DOC, XLS).

Issue 4: Fax not sending attachments

• Cause: Email-to-fax service not configured to send attachments, or attachment size exceeds limit.
• Solution:
  • Check the email-to-fax service settings to ensure it's configured to send attachments.
  • Check the attachment size and ensure it's within the allowed limit.

Issue 5: Fax not receiving attachments

• Cause: Fax machine not configured to receive attachments, or attachment size exceeds limit.
• Solution:
  • Check the fax machine settings to ensure it's configured to receive attachments.
  • Check the attachment size and ensure it's within the allowed limit.

Issue 6: Fax not converting to TIF

• Cause: Email-to-fax service not configured to convert attachments to TIF, or attachment not in a supported format.
• Solution:
  • Check the email-to-fax service settings to ensure it's configured to convert attachments to TIF.
  • Ensure that the attachment is in a supported format (e.g., PDF, DOC, XLS).

Issue 7: Fax not sending to multiple recipients

• Cause: Email-to-fax service not configured to send to multiple recipients, or recipient list not properly formatted.
• Solution:
  • Check the email-to-fax service settings to ensure it's configured to send to multiple recipients.
  • Ensure that the recipient list is properly formatted and separated by commas or semicolons.

Issue 8: Fax not receiving from multiple senders

• Cause: Fax machine not configured to receive from multiple senders, or sender list not properly formatted.
• Solution:
  • Check the fax machine settings to ensure it's configured to receive from multiple senders.
  • Ensure that the sender list is properly formatted and separated by commas or semicolons.

Issue 9: Fax not sending with cover page

• Cause: Email-to-fax service not configured to send with cover page, or cover page not properly formatted.
• Solution:
  • Check the email-to-fax service settings to ensure it's configured to send with a cover page.
  • Ensure that the cover page is properly formatted and includes the necessary information.

Issue 10: Fax not receiving with cover page

• Cause: Fax machine not configured to receive with cover page, or cover page not properly formatted.
• Solution:
  • Check the fax machine settings to ensure it's configured to receive with a cover page.
  • Ensure that the cover page is properly formatted and includes the necessary information.

By following these solutions, you should be able to troubleshoot and resolve common email-to-fax issues.