Compensation from royal mail
Royal Mail offers various forms of compensation to its customers in case of loss, damage, or delay of mail and parcels. Here are some of the ways Royal Mail compensates its customers:
- Compensation for lost or damaged items: If your item is lost or damaged during transit, Royal Mail will compensate you for the value of the item, up to a maximum of £100 for letters and £250 for parcels.
- Delayed delivery compensation: If your item is delayed, Royal Mail will compensate you for the delay, up to a maximum of £20 for letters and £30 for parcels.
- Special Delivery compensation: If you use Royal Mail's Special Delivery service and your item is lost, damaged, or delayed, you can claim compensation up to a maximum of £500.
- International compensation: If you send an item internationally and it is lost, damaged, or delayed, Royal Mail will compensate you according to the destination country's compensation rules.
To claim compensation from Royal Mail, you'll need to:
- Report the incident: Report the incident to Royal Mail as soon as possible, either online, by phone, or in person at a post office.
- Provide proof of value: Provide proof of the value of the item, such as a receipt or invoice.
- Fill out a claim form: Fill out a claim form, which can be obtained from Royal Mail's website or at a post office.
- Submit your claim: Submit your claim, along with any supporting documentation, to Royal Mail.
The compensation process typically takes 28 days to complete, and you'll be notified of the outcome by Royal Mail.
Some important notes:
- Compensation is only available for items that are sent using Royal Mail's services, such as First Class, Second Class, and Special Delivery.
- Compensation is not available for items that are sent using third-party services, such as courier services.
- Compensation is only available for items that are lost, damaged, or delayed during transit, and not for items that are lost or damaged after delivery.
It's always a good idea to check Royal Mail's website or contact your local post office for more information on their compensation policies and procedures.