Complaint email example

Here is an example of a complaint email:

Subject: Unsatisfactory Experience with [Company Name]

Dear [Customer Service Team],

I am writing to express my disappointment and frustration with my recent experience with [Company Name]. On [Date], I visited your [store/website] located at [Address] and had a very unsatisfactory experience.

The issue I encountered was with the [product/service] I purchased. Specifically, the [product/service] was [defective/late/damaged] and did not meet my expectations. I was expecting a [high-quality/reliable] product, but what I received was [subpar].

I tried to resolve the issue with the staff at the store, but they were unable to assist me. They told me that I would need to contact your customer service team to resolve the issue. I have been waiting for a response for [number] days, and I have yet to receive a satisfactory resolution.

I would appreciate it if you could look into this matter and provide a [refund/replacement] for the defective product. I would also like to request a [discount/compensation] for the inconvenience I have experienced.

My order number is [Order Number], and I have attached a copy of my receipt for your reference.

I hope that you will take my complaint seriously and take immediate action to resolve this issue. I look forward to hearing back from you soon.

Sincerely,

[Your Name]

Additional Tips:

• Be clear and concise about the issue you are experiencing
• Provide specific details about the problem, including dates, times, and locations
• Attach any relevant documentation, such as receipts or photos
• Be polite and professional in your tone
• Keep a copy of the email for your records
• Follow up with a phone call or another email if you don't receive a response within a reasonable timeframe

Example of a follow-up email:

Subject: Follow-up on Unsatisfactory Experience with [Company Name]

Dear [Customer Service Team],

I am writing to follow up on my email from [Date] regarding my unsatisfactory experience with [Company Name]. Unfortunately, I have not received a response or resolution to my issue.

I would appreciate it if you could look into this matter again and provide an update on the status of my request. I am still waiting for a [refund/replacement] for the defective product and a [discount/compensation] for the inconvenience I have experienced.

My order number is [Order Number], and I have attached a copy of my receipt for your reference.

I hope that you will take my complaint seriously and take immediate action to resolve this issue. I look forward to hearing back from you soon.

Sincerely,

[Your Name]