Complaint email example for bad service

Here is an example of a complaint email for bad service:

Subject: Poor Service Experience at [Restaurant/Store Name]

Dear [Customer Service Email],

I am writing to express my disappointment and frustration with the service I received at your [Restaurant/Store Name] location on [Date of Visit]. I visited your store at [Time of Visit] and was expecting a pleasant dining experience, but unfortunately, it fell short of my expectations.

The issues I encountered were:

• Long wait time: I was kept waiting for over 30 minutes to be seated, despite having a reservation.
• Inattentive server: My server seemed overwhelmed and took a long time to take my order, and even longer to deliver my food.
• Poor food quality: The food I ordered was cold and lacked flavor. I specifically asked for no MSG, but it was evident that it was used in the preparation of my dish.
• Unfriendly staff: When I brought these issues to the attention of the manager, I was met with a dismissive attitude and a lack of concern.

I understand that mistakes can happen, but what was disappointing was the lack of effort to rectify the situation. As a loyal customer, I expect a certain level of service and quality from your establishment. Unfortunately, my experience did not meet those expectations.

I would appreciate it if you could look into this matter and take necessary steps to improve your service. I would also like to request a refund or a complimentary meal on my next visit.

My contact information is as follows:

• Name: [Your Name]
• Email: [Your Email]
• Phone: [Your Phone Number]

I hope to hear back from you soon and look forward to a better experience on my next visit.

Sincerely,

[Your Name]

This is just an example, but you can customize it to fit your specific experience and concerns. Remember to:

• Be clear and concise about the issues you encountered
• Provide specific details, such as dates and times, to help the company investigate
• Be respectful and professional in your tone
• Specify what you would like the company to do to rectify the situation
• Include your contact information so that the company can respond to your complaint.