Compromised account email template
Here is a sample email template you can use to notify a user that their account has been compromised:
Subject: Urgent: Your Account Has Been Compromised
Dear [User's Name],
We are writing to inform you that your [account type, e.g. email, password, etc.] has been compromised. Our security team has detected suspicious activity on your account, and we believe that an unauthorized party may have gained access to your account information.
What happened:
On [date], our system detected unusual login attempts from an unknown location. We immediately took steps to secure your account and prevent further unauthorized access.
What you need to do:
To protect your account and prevent any further unauthorized access, we recommend that you take the following steps:
- Change your [password, email, etc.] immediately.
- Enable two-factor authentication (2FA) on your account to add an extra layer of security.
- Monitor your account activity closely and report any suspicious activity to our support team.
What we're doing:
Our security team is working to investigate the incident and prevent similar breaches in the future. We are also taking steps to notify other users who may have been affected by the same incident.
Additional information:
If you have any questions or concerns about this incident, please don't hesitate to reach out to our support team. We are committed to keeping your account information secure and protecting your privacy.
Sincerely,
[Your Name] [Your Company/Organization] [Contact Information]
Note:
- Make sure to customize the email template to fit your company's brand and tone.
- Include clear instructions on what the user needs to do to secure their account.
- Provide a contact method for the user to reach out to your support team with any questions or concerns.
- Consider including a link to a knowledge base article or FAQ page with more information on account security and how to prevent similar incidents.