Contacting royal mail by telephone

Here's a step-by-step guide on how to contact Royal Mail by telephone:

Phone Numbers:

Tips:

  1. Call during peak hours: Try to call during peak hours (usually between 10am and 4pm) when the volume of calls is higher, and you're more likely to get a quicker response.
  2. Have your reference number ready: If you're calling about a specific issue, such as a lost or delayed parcel, have your reference number handy to speed up the process.
  3. Be prepared to wait: Phone lines can be busy, so be prepared to wait for a few minutes before speaking to an advisor.
  4. Be clear and concise: When speaking to an advisor, be clear and concise about your issue or query. This will help them resolve your problem more efficiently.

What to expect:

  1. Automated menu: When you call, you'll be greeted by an automated menu. Follow the prompts to select the option that best relates to your query.
  2. Advisor: Once you've selected your option, you'll be connected to an advisor. They'll ask you to provide some basic information about your query or issue.
  3. Resolution: The advisor will do their best to resolve your issue or answer your question. If they're unable to resolve the issue, they may escalate it to a more senior advisor or pass it on to a specialist team.
  4. Follow-up: If the advisor is unable to resolve your issue immediately, they may provide a reference number or a follow-up contact to keep you updated on the progress of your query.

Remember to stay calm, patient, and polite when speaking to an advisor. They're there to help you, and a positive attitude can go a long way in resolving your issue efficiently.