Coursera complaints email
Here is a sample email that you can use as a template to report a complaint to Coursera:
Subject: Complaint about [issue with course/ platform]
Dear Coursera Support Team,
I am writing to express my disappointment and frustration with [specific issue or problem you experienced with Coursera]. I have been a student on your platform for [length of time] and have taken [number] of courses, but this issue has significantly impacted my learning experience.
The issue I am experiencing is [clearly describe the problem, including any relevant details, such as dates, times, and specific actions you took]. I have tried [any troubleshooting steps you have taken] to resolve the issue, but unfortunately, it persists.
I understand that Coursera is a large platform, and sometimes issues can arise. However, I believe that it is essential to report this issue to ensure that it is addressed and to prevent similar problems from occurring in the future.
I would appreciate it if you could look into this matter and provide a resolution as soon as possible. If there is any additional information you need from me to investigate this issue, please let me know.
My course details are as follows:
- Course name: [name of course]
- Course ID: [course ID]
- Start date: [start date of course]
- End date: [end date of course]
I have attached [any relevant screenshots or documents] to support my claim.
Thank you for your attention to this matter. I look forward to hearing back from you soon.
Sincerely,
[Your Name]
You can also use the following email address to report a complaint to Coursera:
Please note that you should be specific about the issue you are experiencing and provide as much detail as possible to help the support team investigate and resolve the issue.