Database mail process is shutting down

The infamous "Database Mail process is shutting down" error!

This error typically occurs when the Database Mail service, which is responsible for sending emails from SQL Server, encounters an issue and shuts down. Here are some common causes and solutions to help you resolve the issue:

Causes:

  1. Configuration issues: Incorrect or incomplete configuration of Database Mail.
  2. Network connectivity problems: Issues with the network connection or firewall settings.
  3. Database Mail profile issues: Problems with the Database Mail profile, such as an invalid profile name or incorrect settings.
  4. SQL Server service account issues: Issues with the service account used by SQL Server, such as a password change or account lockout.
  5. Database corruption: Corruption in the database or system tables.

Solutions:

  1. Check Database Mail configuration: Verify that the Database Mail configuration is correct and complete. You can do this by running the following T-SQL command:
    EXEC sp_configure 'show advanced options', 1;
    RECONFIGURE;
    EXEC sp_configure 'database mail', 1;
    RECONFIGURE;
  2. Check network connectivity: Ensure that the network connection is stable and that there are no firewall issues blocking the email transmission.
  3. Check Database Mail profile: Verify that the Database Mail profile is correct and that the profile name is valid. You can do this by running the following T-SQL command:
    SELECT * FROM msdb.dbo.sysmail_profiles;
  4. Check SQL Server service account: Verify that the service account used by SQL Server is correct and that there are no issues with the account, such as a password change or account lockout.
  5. Run Database Mail troubleshooter: Run the Database Mail troubleshooter tool to identify and fix common issues. You can download the tool from the Microsoft website.
  6. Check database corruption: Run a database consistency check using the DBCC CHECKDB command to identify and repair any database corruption issues.
  7. Restart the Database Mail service: Restart the Database Mail service to see if it resolves the issue. You can do this by running the following T-SQL command:
    EXEC msdb.dbo.sp_send_dbmail @profile_name = 'Your_Profile_Name', @body = 'Restarting Database Mail service';
  8. Check event logs: Check the event logs for any errors or warnings related to Database Mail. This can help you identify the root cause of the issue.

If none of these solutions work, you may need to seek further assistance from Microsoft support or a SQL Server expert.