Did not receive informed delivery mail

Frustrating!

If you didn't receive an Informed Delivery mail, there could be several reasons for this. Here are some possible explanations:

  1. Delivery issues: The mail carrier might have missed your delivery or encountered an issue while attempting to deliver the mail. You can contact your local post office or the USPS customer service to report the issue and request a redelivery.
  2. Incorrect address: Double-check your address to ensure it's accurate and matches the address on your mailpiece. If the address is incorrect, the mail might not be delivered or might be returned to the sender.
  3. Mailpiece not scanned: Informed Delivery relies on the mail carrier scanning the mailpiece as they deliver it. If the mailpiece wasn't scanned, you won't receive the digital notification. You can contact your local post office to report the issue and request a redelivery.
  4. Technical issues: There might be technical issues with the Informed Delivery system, such as server errors or connectivity problems. Try contacting the USPS customer service to report the issue and see if they can assist you.
  5. Mailpiece not eligible: Not all mailpieces are eligible for Informed Delivery. The service is typically available for standard mail, including letters, flats, and parcels. If you're receiving a package or a mailpiece that's not eligible, you won't receive a digital notification.
  6. Account issues: Make sure your Informed Delivery account is set up correctly and that you're receiving notifications. If you're having trouble setting up or receiving notifications, contact the USPS customer service for assistance.

To resolve the issue, you can:

  1. Contact your local post office or the USPS customer service to report the issue and request a redelivery.
  2. Check your address and ensure it's accurate.
  3. Try contacting the sender to see if they can resend the mailpiece or provide an update on the status.
  4. Check the USPS website for any service disruptions or technical issues that might be affecting Informed Delivery.

I hope this helps you resolve the issue and receive your mailpiece!